Being from the olden days we know that everyone could get seriously ill and if it happens to you, we think you and your family deserve more than just money.
That’s why our protection plans bought through an adviser, come with Helping Hand.
Our Helping Hand service gives you a dedicated nurse who’ll provide tailored and personal support whenever you need it - for as long as you need it.
Whether you need someone to talk to, or access to specialist services, you’ll always speak to the same person. They’ll provide you with a personal support plan which complements NHS services and gives you continuity of care. If you die, your nurse will help your family cope with their grief; and they can offer them instant access to a bereavement counsellor.
Helping Hand is available from the day your plan starts, you won’t need to pay anything extra to use it and your family (partner/children) can use it too.
How Helping Hand works
After suffering a heart attack, many people lose confidence. A dedicated nurse can offer support to help you re-evaluate your work and lifestyle and regain your self-confidence.
Being diagnosed with cancer is a frightening experience. A dedicated nurse can help you understand the diagnosis and, if needed, arrange a second medical opinion or complementary therapies.
Recovering from a stroke often means a lot of follow-up treatment. A dedicated nurse can help you get specialist speech and language therapy, if it's not readily available on the NHS.
If you suffer a serious injury you'll need support while you're recovering. A dedicated nurse could arrange help at home and living aids or mobility equipment if it's needed.
Dealing with a mental illness can be an isolating experience. A dedicated nurse can provide emotional support, signpost you to charities that can help or arrange counselling.
If you or your family lose someone, you might need extra support to work through your grief. A dedicated nurse trained in bereavement counselling can help you come to terms with your loss.
How do you use it
Helping Hand is available from the day your plan starts - not just when you make a claim.
To access the service just call us on 0345 609 4500.
We'll ask you if you would like a dedicated nurse to contact you.
A dedicated nurse with the skills best suited to your situation will call you to see how they can help.
They'll create a personal support plan tailored to your needs.
The same nurse will provide support whenever you need it - for as long as you need it.